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General conditions (Friday, December 20, 2019)

Company information

the North Pole
Spoorwegstraat 70, 2460 Tielen, Belgium
0473 29 37 58
Enterprise number. 0697,947,365

Article 1: General provisions

The north pole e-commerce website, with registered office at 70, 2460 Tielen, Belgium, company number 0697.947.365 (hereinafter referred to as ‘the North Pole’) offers its customers the opportunity to purchase the products from its web shop online. deNoorpool also provides products and services in the form of customization of articles that are not offered on the website.

These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the web shop of the North Pool, the Customer must explicitly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, excluding all other terms and conditions. These general terms and conditions also apply to all offers and invoices from the North Pole for items obtained in a manner other than via the website. Additional terms and conditions of the Customer are excluded, unless these have been accepted in advance by the North Pole in writing and in writing.

Article 2: Price

All prices quoted are expressed in EURO, always including all other taxes or taxes required by the Customer. deNorpool is a small company subject to the tax exemption scheme. VAT not applicable. If delivery costs apply, this will be stated separately for the completion of your order. The indication of price refers exclusively to the articles as described verbally. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is nevertheless possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind de Noordpool. the North Pole is, as far as the accuracy and completeness of the information is concerned, only bound to an obligation of means. deNoordpool is in no way liable in the event of manifest material errors, typographical or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance via or +32 473 29 37 58.

The offer is always valid while supplies last and can be adjusted or withdrawn at any time by de Noordpool. de Noordpool cannot be held liable for the unavailability of a product. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

When paying for your order you have an overview of all costs including the chosen delivery method and the cost price. After entering the data necessary for processing your order, you can choose a payment method. An agreement with these terms and conditions is necessary to be able to place the order. The customer receives a confirmation of his order via email and is responsible for the data entered and the accuracy thereof. When the order is ready for shipment, the customer receives an email with his invoice. When the order is shipped, the customer will receive an email with his track and trace code to track the shipment.

deNoordpool is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders in which the Customer is involved.

Article 5: Offline purchases

Payment conditions 7 days after invoice date unless otherwise stated.

Article 6: Delivery and implementation of the agreement

In the event of the unavailability of one of the items forming part of the entire order, the shipment will only take place when all necessary items are in stock. Partial deliveries can, however, with an additional cost borne by the customer after his approval for this on a durable data carrier (eg by e-mail).

Items ordered through this web store are delivered in Belgium or the Netherlands. Delivery conditions for orders other than those placed on the website are always stated in the quotation or order form.

Delivery for items ordered via the web store is done by bpost according to suggested rates at the checkout. bpost strives to deliver your package through the North Pole the first working day after the offer. The general terms and conditions of bpost apply to all packages.

In the case of a return shipment by specifying a wrong address when ordering, the order can be resent at the expense of the customer.

Unless otherwise agreed or expressly determined otherwise, the goods will be delivered to the Customer’s place of residence within 30 days of receiving the order.

Any visible damage and / or qualitative shortcoming of an item or other shortcoming in the delivery must be reported immediately by the Customer to the North Pole.

The risk of loss or damage is transferred to the Customer from the moment he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the North Pole.

Article 7: Retention of title

The delivered articles remain the exclusive property of de Noordpool until the moment of full payment by the Customer.

The Client undertakes, if necessary, to inform third parties of the reservation of ownership of the North Pole, for example to anyone who would come to seize the articles that have not yet been fully paid.

Article 8: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumer, purchase articles online in the Northpool web store.

The Client has the right to withdraw from the contract within 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day on which the Client or a third party designated by the Client, who is not the carrier, physically receives the last shipment or part.

In order to exercise the right of withdrawal, the Customer must provide the North Pole, Spoorstraatstraat 70, 2460 Tielen, +32 473 29 37 58, via an unambiguous statement (eg in writing by mail, e-mail or the online form for returning ) of its decision to withdraw from the contract. If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his cancellation on a durable data carrier (eg by e-mail).

In order to comply with the withdrawal period, the Customer must send his notification regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods to the North Pole immediately, but in any case no later than 14 calendar days after the day on which he communicated his decision to revoke the agreement to the North Pole, 70straat 2460 Tielen. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The amount for sending the goods is borne by the customer. the North Pole will deliver a return label to the customer and will deduct a lump sum for this from the amount to be reimbursed. € 5 for shipping from Belgium € 10 for shipping from the Netherlands. If the customer decides to arrange the shipment in a different way, the costs incurred are for his own account.

If the returned product is in any way diminished in value, the North Pole reserves the right to hold the Customer liable and claim compensation for any depreciation of the goods that results from the use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and operation of the goods. With the exception of opened paint cans, stickers whose protective film has been removed from the adhesive layer, these can never be taken back because they are no longer usable. The compensation can be deducted directly from the amount to be reimbursed.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer cancels the agreement, the North Pole will reimburse all payments received from the Customer up to that point, less any compensation and lump sum for the shipping label, within 14 calendar days after the North Pole has been notified of the decision. of the Customer to revoke the agreement. In sales contracts, the North Pole can wait with the reimbursement until he has received all the goods, or until the Customer has demonstrated that he has sent the goods back, whichever is the earlier.

deNoorpool pays the Customer back with the same payment method with which the Customer carried out the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for the method of reimbursement.

The Client cannot exercise the right of withdrawal for the delivery of goods manufactured according to the Client’s specifications, or which are clearly intended for a specific person, in other words, customization or personalized products.

Article 8: Copyright

In the case of approved personalized designs, copyright is the responsibility of the customer (publisher) who approves the design and can under no circumstances be transferred to the North Pole (producer).

Article 10: Warranty

Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee does not affect these rights.

To invoke the guarantee, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact the North Pole Customer Service and return the item to the North Pole at its expense.

If a defect is determined, the Customer must inform the North Pole as quickly as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been determined. Afterwards, any right to repair or replacement expires.

The (commercial and / or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 2 months following the date of purchase, delivery, if any, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 11: Customer service

DeNoorpool’s customer service can be reached on telephone number +32 473 29 37 58, via e-mail at or by post at the following address Spoorwegstraat 70, 2460 Tielen, BE. Possible complaints can be directed to this.

Article 12: Promotions and discount coupons

deNoorpool reserves the right to refuse orders where discount codes have been used if these have been obtained unlawfully or, according to deNpool, the end customer is not entitled to the code used.

Article 13: Penalties for non-payment

Without prejudice to the exercise of other rights held by the North Pole, in the event of non-payment or late payment from the date of the default, the Customer owes an interest of 10% per annum on the unpaid amount. Moreover, the Client is legally and without notice required to pay a lump sum compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, deNoorpool reserves the right to take back articles that are not (fully) paid.

Article 14: Privacy

Our current privacy policy is available via our website or can be obtained via email upon request.

Article 15: Damage to validity – non-cancellation

If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure by the North Pole at any time to enforce or exercise any of the rights listed in these Terms will never be considered a waiver of such provision and will never affect the validity of those rights.

Article 16: Change of conditions

These Terms and Conditions are supplemented by other terms and conditions explicitly referred to, and the general terms and conditions of sale of the North Pole. In the event of a conflict, these Terms and Conditions prevail.

Article 17: Proof

The Client accepts that electronic communications and back-ups can serve as evidence.

Article 18: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law regarding applicable law.

The courts of the place of residence of the Consumer are competent in legal disputes. The Consumer can also turn to the ODR platform (